TERMS OF USE

Please review the following terms and conditions governing your use and purchase of products of our Site. RAKAN reserves the right to modify, alter, or update the Terms of Use at any time.

SITE CONTENTS

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site are intellectual properties owned by RAKAN.

USE OF IMAGERY ON BLOGS

Images from RAKAN may be used if credit for the origin of images is credited to RAKAN | rakanshamsaldeen.com | @rakanshamsaldeen.

PRODUCT INFORMATION

The prices displayed on the Site are quoted in U.S. dollars. While we have tried to accurately display the colors of products, the actual colors you see depend on your monitor and may not be accurate.

EVERYTHING IS MADE TO ORDER

All garments are custom made in RAKAN’s studio and are made to order. Estimated shipping is within 6-8 weeks after order is placed and confirmed. We estimate 6 weeks to ship not pleated pieces and 8 weeks to ship pieces with pleating as it is custom pleated and made to order.

SHIPPING

Orders will be shipped ‘Standard Ground’ unless notified otherwise. Signature upon delivery required with purchases. RAKAN is not responsible for lost and/or stolen packages. You will receive an email to confirm your shipment with tracking information once your order has been shipped (estimated shipping is within 6-8 weeks from time of order).

WE DO NOT OFFER

We do not offer returns, but do offer exchanges on most U.S. orders that meet our exchange policy requirements. We do not offer returns or exchanges for orders outside of the continental U.S. We do not offer returns or exchanges on custom made orders as the piece(s) are constructed to customer's specific size. 

RETURN AND EXCHANGE POLICY

We do not offer returns. You must email info@rakanshamsaldeen.com prior to sending an exchange. RAKAN accepts unwashed, unworn, unaltered or defective merchandise, with tags attached and in original packaging for an equal value exchange within 7 days from delivery date. We have the right to deny your exchange if the merchandise returned does not meet our exchange policy requirements. After 7 days the merchandise is considered final sale and not considered for exchange. Since all items are made to order, the estimated time to ship the exchanged piece is 6-8 weeks after exchange is approved by RAKAN. Customer is responsible for exchange shipping costs.

CANCELLATION POLICY

Once your order is placed, you may request a cancellation within 24 hours by emailing us at info@rakanshamsaldeen.com. Orders cannot be cancelled or refunded afterwards as the process of creating the pieces has started.

INTERNATIONAL SHIPPING TERMS & CONDITIONS

We accept international orders upon request via email only at this time.

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs duties and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. All sales to customers outside the US. Are final sales. If you refuse a shipment from RAKAN, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to RAKAN.